Read the passage and choose the best answers In many aspects of life, effective communication skills are extremely important. With good communication skills, people can enjoy better interpersonal relationships with friends and family. The following are some guides that can help you improve your communication skills. Learn to lớn listen Listening is not the same as hearing; you should learn to lớn listen not only to lớn the words being spoken but also how they are being spoken and the non-verbal messages sent with them. You shouldn't think about what to lớn say next while listening; instead clear your mind and focus on the message being received. Your friends, colleagues and other acquaintances will appreciate your good listening skills. Try to lớn understand other people's emotions To understand other people's emotions, you should be sympathetic to lớn other people's misfortunes and congratulate them on their achievements. To bởi this, you need to lớn be aware of what is going on in other people's lives. It's crucial to lớn maintain eye liên hệ and bởi not be afraid to lớn ask others for their opinions as this will help to lớn make them feel valued. Encourage It's advised that you offer words and actions of encouragement, as well as praise, to lớn others, which make other people feel welcome, valued and appreciated in your communications. If you let others know that they are valued, they are much more likely to lớn give you their best. You should also try to lớn ensure that everyone get involved in an interaction or conversation by using effective body toàn thân language and open questions.